At GEMS, we understand that not everyone loves to have their photos taken. Our experienced team is here to guide and direct you into flattering poses. We let you see your headshots at several points during your photo shoot so you can provide your feedback. We take your feedback and use it to create images you love!

Always remember: your attire whispers secrets about your brand. Are you the sharp, no-nonsense corporate shark, or the creative soul with color splashed across your palette of skills? We always advise our clients to select an outfit that resonates with your role and aspirations.

Hair and makeup are not included in your session. We ask you to come to your session with your hair and makeup done ahead of time. In the retouching process, we remove imperfections such as blemishes, stray hairs, and bags under your eyes. Our team is available to help with quick hair touch ups and we stock a supply of hair spray and lint rollers. You’re welcome to bring your makeup to apply quick touch-ups.

We will coach you through the posing process and provide tips on how to convey your personality or brand through various expressions, postures, hand positions, and angles.

White, Black, Grey are the traditional colours. We also offer a small selection of hand-painted backdrops.

You are able to select your images the day of your shoot, with the full gallery being delivered within 1 business day after your shoot. Once your selection has been made, you will receive your fully retouched images in about 2 business days. Let us know if you need a rush delivery.

GEMS delivers the digital headshot images you purchase as high-quality JPG files in a private password-protected online gallery. You can easily access this gallery from any device and download your files as many times as you need. Your gallery will remain available for 3 months from your photoshoot date. Please download and back-up any images you wish to keep during this time period and store them safely.

GEMS maintains copyright ownership of every image we take. When you purchase headshots from GEMS, you have permission to use them personally or professionally both in print and online to promote yourself and your business. Other uses may require a commercial contract and an additional licensing fee. Please contact us for details.

We understand that situations come up and you may need to postpone or cancel your appointment. Should you need to change your photo shoot date, please let us know as soon as possible. There is no penalty to reschedule your photo shoot. If you would like to cancel your photo shoot completely, please allow at least 48 hours notice for a full refund of your headshot session fee less a $50 admin fee. There are no refunds for missed appointments or cancellations less than 24 hrs before your session.